SHIPPING POLICY

SHIPPING 

Within the U.S. we ship via USPS Priority and First Class Mail and UPS. Your order will be shipped in 3-7 business days unless a custom order. 

Please note that USPS Priority Mail shipments are guaranteed as a 2-day delivery from the time your order leaves our facility. If you need something super fast, let us know and we will be happy to accommodate!

If your order includes an item on preorder, your full order will be held until the preordered item is ready to ship. If you like, we are happy to split orders upon request.

Due to COVID-19 and its impact on shipping,  there may be a delay in processing your order. We have seen unprecedented shipping and carrier delays.  Please expect delays for both domestic and international orders. We do apologize for any inconvenience!

How much does shipping cost?

We offer $10 flat rate shipping on domestic orders of $100 or more. All other shipping charges are calculated based on your location and the total quantity and weight of the products in your order.

We do you ship internationally!

 International orders are shipped via USPS First Class International. Heavy packages are shipped via FedEx International. Unfortunately, tracking is not available on international orders, and the delivery date cannot be guaranteed due to unpredictable delays in customs or with your local postal service. The typical shipping time to most countries is around 3 weeks, but may be as long as 6 weeks. Insurance is not available and we cannot refund for lost, unclaimed, or undeliverable packages.

All international shipments will be marked as merchandise. Depending on your local laws, there may be duties, taxes, or other fees due before you can receive your shipment. These fees are beyond our control. Gingiber is not responsible for these charges. Please be sure that you understand any customs fees you may be responsible for.

RETURN & EXCHANGE POLICY

Occasionally, we may make a mistake! ( Hard to believe!!) If you receive your package and something is amiss with your order, email us right away so that we can promptly solve the issue.

We do our best to check all of our products and make sure that they are top quality. From time to time, a product will slip past us with a flaw. In the case that one of our items arrives to you damaged or defective, we will readily accept returns free of charge. A photo will be required to show us the defective product, and we must be contacted within 7 days of delivery. We will replace the item or offer a refund if no replacement can be made.

While we are not responsible for damage done during shipping, we will do our best to replace damaged products if at all possible. We will offer a refund if no replacement is available.

We offer refunds or returns for non-defective products with a $5 restocking fee, plus the cost of return shipping. To begin the refund/return process, email us at customerservice@zazandmoecom to let us know that you would like to return a product. The customer must send us a tracking number that shows they have shipped the product back to us. We will then process the refund, minus a $5 restocking fee once the merchandise has arrived to us.